Help & Info

1. Introduction

Welcome to Qing Herbal Tea. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit card details and billing information.
• Order Information: Products purchased, order number, and order history.
• Usage Data: IP address, browser type, pages visited, and the time and date of your visit.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipping updates.
• Customer Service: To provide you with customer support and respond to your inquiries.
• Marketing: To send you promotional materials and newsletters, if you have opted in to receive them.
• Improvement: To analyze and improve our website and services.

4. How We Protect Your Information

We implement various security measures to protect your personal information, including:

• Encryption: Using SSL encryption to secure data transmitted between your browser and our servers.
• Access Control: Restricting access to your personal information to authorized personnel only.
• Regular Audits: Conducting regular security audits and updates to our systems.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as follows:

• Service Providers: Third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
• Legal Requirements: When required by law or to protect our rights, property, or safety.

6. Cookies

We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal information.
• Correction: You can request corrections to any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal information, subject to legal obligations.
• Opt-out: You can opt-out of receiving marketing communications from us.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email if there are significant changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Qing Herbal Tea
Email: info@qingherbaltea.com 
Phone: 416-874-9998
Address: 1615 Dundas Street E, Whitby, ON L1N 2L1